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Has the company been providing medical alert systems for more than a few years?

Great!

In an industry where response time, technical and procedural knowledge and communication skills matter, you want a company that has years of experience and expertise. This will give you a better chance to gauge the company’s service history. Check the Better Business Bureau (BBB) too see if there have been any past issues with customers.

 

This should set off a few warning bells.

Medical alert monitoring is an industry where experience is extremely important. The medical alert system industry is growing fast and many companies have popped up to take advantage of the market without caring about the quality of their service. You want to see what kind of track record they have and be able to reference the Better Business Bureau (BBB) for past issues with customers. A good way to do this is to search for the name of the company and the word “complaints”. If the company has not been around for very long, you will not know what you are getting into.

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Why is this important?

The medical alert system industry is one where experience matters. You want to be able to do thorough research on a company to see its history with customers, quality of product and more. The medical alert system industry is growing rapidly and many companies have been created to take advantage of this without worrying about quality of service. If a medical alert company is new to the industry they may advertise experience and expertise, but you will not have the resources to tell if this is true.