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Does the company own and operate its own monitoring center?


There are two different types of companies that offer medical alert systems -- monitoring companies and marketing companies. Monitoring companies are in the business of helping people by creating 24/7, always up facilities staffed by specially trained agents. Their primary concern is providing the best care possible to people in need.

Marketing companies are in the business of selling products to seniors. While they don't want to sell you a bad product, their primary concern is getting you to take out your credit card and buy as many products as possible.

The best way to tell the difference between these two types of medical alert systems companies is to find out if they own their own monitoring center. A monitoring company will definitely own the monitoring center but a marketing company will outsource the customer care.

Think twice before ordering.

What exactly are you buying from this company if they don't provide the monitoring? How are they going to make sure that you get the service you deserve? Their incentive is to get the monitoring from a 3rd party at the lowest cost possible so that they can mark it up before re-selling it to you. If you have the choice, select a medical alert system backed by a company that also provides the monitoring.

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Why is this important?

When choosing a medical alert systems company, nothing is more important than the quality of the monitoring center.

When something happens and you need to press your help button, you need to be sure that the signal will be received and acted upon in a timely and responsible manner.

Only a medical alert company that owns and operates its own monitoring center  can guarantee the highest quality levels.